FAQ
Is there a official Stanley website in India?
Stanley is now officially available in India through Bhaane, the exclusive retail partner for Stanley in the Indian market. This website, in.stanley1913.com managed by Bhaane, is the only official website in India to buy original Stanley products.
Where can I buy authentic Stanley products in India?
You can purchase authentic Stanley products directly from the official Stanley India website at in.stanley1913.com to ensure you receive genuine products and applicable warranty support.
How do I spot a fake Stanley tumbler?
The best way to ensure you’re purchasing a genuine Stanley product is to buy from the official Stanley India website. Be cautious of websites offering unusually low prices, suspicious URLs, or products with poor-quality images or descriptions.
How long will it take to receive my order?
All orders are processed within 2 business days after payment confirmation. During peak periods, processing times may be slightly extended. You will receive a notification once your order has been dispatched.
Which payment methods can I use?
We accept UPI, Credit Card, Debit Card, Net Banking payments through our secure payment gateway. We currently accept: Visa, Mastercard, American Express, all leading UPI platforms.
Delivery Methods
Standard Shipping
Estimated delivery: 5-7 business days
Important Note
While we strive to ensure timely delivery, please note that shipping timelines are estimates and may vary due to courier operations beyond our control.
Will I receive any confirmation after placing an order?
Yes, you'll receive a confirmation email within 24 hours (For regular-delivery service).
You'll receive a second email with shipping and tracking information once your order is on its way.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and a link to the shipping carrier's website.
What should I do if my tracking information isn't updating?
Please note that tracking information may take up to 24 hours to update (for regular orders). If you still encounter issues, don’t hesitate to contact Customer Service.
What happens if my order is delayed?
We do our best to ensure timely delivery, but sometimes delays can occur due to unforeseen circumstances. If your order is delayed, we'll notify you via email. You can also contact our Customer Service for updates.
What is Stanley 1913's warranty policy?
Stanley 1913 products are warranted to be free from any defect in workmanship or materials, provided they’re used according to the instructions included with your product. This warranty does not cover component parts, cosmetic defects, or malfunction due to alteration or accident. To learn more about our warranty, see our Stainless Steel Vacuum Lifetime Warranty Policy and Soft Goods Product Warranty Policy.
Is there a lifetime warranty on my Stanley 1913 product?
The warranty on our drinkware and food containers (not including lids, seals and straws) will last the life of the product.
How to Submit a Warranty Claim?
Please share your warranty claim on Customer Service email. When submitting a warranty claim, please share a reason that best represent your case. Images are required to process your claim. Please share any one of the reason below to ensure your claim is handled as quickly as possible.
• Shipping Damage Claim – When submitting a Shipping Damage Claim, please include images of the product damage, packaging, and an image of the bottom of your item for identification purposes.
• Warranty Claim – When submitting a Warranty Claim, please include an image of the product failure (if applicable) as well an image of the bottom of your product for identification purposes.
Image Requirements:
• File Type: JPG, PNG, GIF
• Maximum Size: 5MB (total attachments)