We want you to be delighted with your new Stanley. If you’re not totally satisfied with your Stanley purchase from in.stanley1913.com, you can return it for a refund or exchange within 7 days.

You can raise a return or exchange request by logging in on the website & navigating to the Account section. In case you find it difficult to raise a return or exchange request via the website please contact us on email to request your return or exchange. If your request is approved, you item(s) will be picked up by the courier partner if the pin code is serviceable. In case of non-serviceability of pin code we may ask you to self-ship the item(s) to our warehouse facility. Get in touch with Customer Service for more information.

A few things to note:

•    This return & exchange policy only applies to products purchased directly from in.stanley1913.com.
•    Your Stanley must be unused and complete with its original packaging.
•    Your Stanley will be subject to quality checks by our Warehouse Executive once we have received the product. Failed Quality Checks will lead to cancellation of returns, exchange & refunds.
•    As part of our quality check, the product’s original identification labels/markings located on the bottom or base of the product will be inspected to verify the product and match it with our sales records. These labels/markings must remain intact, clearly identifiable, and in their original condition. Returns may be rejected if the labels/markings have been scratched, removed, altered, defaced, or are otherwise damaged in a manner that prevents product identification or verification.
•    Shipping fees are non-refundable. 
•    For Prepaid Orders your refund will be processed back to source via the same payment method for the original purchase.
•    For Cash On Delivery Orders we may seek your bank account details to process the refunds to bank account provided by you while submitting the return request.

How long will it take to process my return?
Once the item(s) is received at the warehouse facility please allow a minimum of 10 business days for the funds from a return to be processed. You will be notified by email once your refund has been processed. 

Can I exchange an item(s) on my order?
Yes, you can exchange a non-discounted item(s) against same product & capacity but different color. Please note that once an Exchange request is submitted, we will pick-up the item(s), subject to quality checks. Once item(s) is delivered to our warehouse facility & all quality checks are completed the Exchange item(s) will be dispatched.

Can I return or exchange item(s) purchased on sale?
No, item(s) purchased on sale cannot be returned or exchanged.

How do I return an item I purchased from another store?
If you purchased your Stanley from an authorised Stanley retailer then their return policy applies. Please contact them directly.

Can I return a customized product?
We do not accept returns of customized products.